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Elexon Kinnect: FAQs and guidance

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This page answers frequently asked questions (FAQs) about the Elexon Kinnect Customer Solution. You can also get guidance and instructions about how to carry out certain tasks.

Adding

How do I add a contact?

To add a new contact:

  • visit the “Authorised Signatories” page, which can be found in the top menu

Elexon Kinnect navigation menu with Authorised Signatories highlighted. Instructions: 1. Visit the "Authorised Signatories" page, which can be found in the top menu. 2. Just under the 'Table of Authorised Signatories' section, you will see a plus (+) icon on the far right of the screen. 3. Select the plus (+) icon and add your contact

  • just under the “Table of Authorised Signatories” section, you will see a plus (+) icon on the far right of the screen

Managed Authorised Signatures page on Elexon Kinnect. Instructions: 1. Visit the "Authorised Signatories" page, which can be found in the top menu. 2. Just under the 'Table of Authorised Signatories' section, you will see a plus (+) icon on the far right of the screen. 3. Select the plus (+) icon and add your contact

  • Select the plus (+) icon and add your contact

We are currently only granting access to Category ‘A’ Signatories. Please consider the access rights and permissions being granted to any new users being added.

Company records for different roles

Why is my company listed twice when I have to select my company details?

If you are a Category A Authorised Signatory for both the Party and Party Agent role, you will see two records for your company. You will have to select each organisation in order to see which record relates to which role.  

Deleting 

How do I delete contacts that are set up as Authorised Signatories? I thought I had deleted them previously.

Elexon Kinnect Customer Solution shows previous Authorised Signatories as end dated rather than deleting them. The Signatories with no ‘Effective To Date’ are the active ones. If you would like to edit the Authorised persons see ‘How do I add my contacts to Elexon Kinnect Customer Solution?’ question at the top of this FAQs section.

Ending

How do I end access for my contacts?

To end someone’s access to Elexon Kinnect Customer Solution:

  • visit the “Authorised Signatories” page, which can be found in the top menu.

Elexon Kinnect navigation menu with Authorised Signatories highlighted. Instructions: 1. visit the "Authorised Signatories" page, which can be found in the top menu. 2. locate your colleague's name under the 'Table of Authorised Signatories' section 3. select the pencil icon on the right hand side of their name. 4. When on the 'Edit Authorised Signatory page you can add/edit the date in the 'To Date' field.

  • locate your colleague’s name under the “Table of Authorised Signatories” section
  • select the pencil icon on the right hand side of their name

the Manage Authorised Signatories pages page on Elexon Kinnect. Instructions: 1. visit the "Authorised Signatories" page, which can be found in the top menu. 2. locate your colleague's name under the 'Table of Authorised Signatories' section 3. select the pencil icon on the right hand side of their name. 4. When on the 'Edit Authorised Signatory page you can add/edit the date in the 'To Date' field.

  • When on the “Edit Authorised Signatory” page you can add/edit the date in the “To Date” field.

Editr Autorised Signatory page in Elexon Kinnect. Instructions: 1. visit the "Authorised Signatories" page, which can be found in the top menu. 2. locate your colleague's name under the 'Table of Authorised Signatories' section 3. select the pencil icon on the right hand side of their name. 4. When on the 'Edit Authorised Signatory page you can add/edit the date in the 'To Date' field.

Viewing

 

I am an Authorised Signatory for multiple organisations, how do I view the other Parties’ information on the platform?

You will only be able to view the Party IDs that you are a Category A Authorised Signatory for.

When you register for Elexon Kinnect Customer Solution there should be a “Select your organiastion” dropdown menu under “My Company details” on the Okta homepage. This is where you can access the different Parties.

'My company options' on Elexon Kinnect registration page

Ask a question

If you have a question that isn’t answered on this page then please email Party Management. 

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